Information required by the Act on Specified Commercial Transactions

Seller
Gelateria Simésimé

Person Responsible for Operations
Rikako Tanaka

Address
1-10-2, Kita-ku, Tokyo 114-0031, Japan

Contact
gelato@simesimedo.com

Payment Methods
Credit card, Apple Pay, Google Pay

Additional Charges
Shipping fee (varies by region)

Delivery Time
If no specific delivery date is requested, orders will be shipped within 7 business days (according to store operating days). However, we kindly ask that you select a preferred delivery date and time to ensure smooth delivery.

Returns & Exchanges
We generally do not accept returns or cancellations for customer convenience.

If your order arrives in poor condition (e.g., melted upon delivery), we will provide a replacement. Please contact Sagawa Express within 3 days of receipt and include photos clearly showing the issue. Once confirmed by Sagawa Express, we will ship a replacement product. When receiving the replacement, please return the defective item via cash-on-delivery.

If a replacement item is not available, we will offer an equivalent product or cancel the order with a refund.

Food Sanitation License
Ice Cream Manufacturing License No. 6北健生食き第707号